Return Policy

 

Returns:

We hope that you will love your new purchase but if there is a problem with it, please contact us as soon as possible at floreatdecorative@gmail.com to arrange a return and a refund.

All returns must be dispatched within 14 days and all shipping costs incurred will be the responsibility of you, the customer. All items are returned at the customers own risk and we would advise using recorded delivery as the item is not our responsibility until we sign for it.

Please note: we will only accept the returned item if it is sent back in the original unused condition, we retain the right to refuse to accept a return if it is unsaleable condition – this includes if it has been damaged in transit back to us due to poor packaging.

 

Vintage Charm:

Please be aware that all our items are antique or vintage and therefore may not always be in pristine condition, and may shown signs of wear. Not only is this an eco-friendly way of buying, but we also believe these signs of use give all our items a patina and charm and are proof of their story.

If you require further information regarding the condition of an item, please email us at floreatdecorative@gmail.com